A proven leader and motivator with over 25 years of airline experience in areas such as: Customer Service, Loyalty, ISO 9001 Quality, E-Commerce, Marketing and Business Communication Management. Master in Intercultural Relations at Aberta University (UAb) of Portugal, Visiting University Professor at ISCEE - Higher Institute of Economic and Business Sciences (Cape Verde Islands) and Ph. D student in Communication Sciences at Lusófona University of Lisbon - DCC [2020].